Insurance & Claims

Insurance
Documentation

Professional building documentation for insurance claims. We capture fire damage, flood damage, and incident scenes with 3D scanning and Matterport technology — creating objective, court-admissible evidence that supports fair claim settlement.

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Overview

Why professional documentation matters

When buildings suffer fire, flood, storm damage, or other incidents, accurate documentation becomes critical. Insurance claims depend on clear evidence of the damage extent. Reinstatement costs require precise measurements. Legal proceedings need objective, time-stamped records. And all parties benefit from documentation that reduces ambiguity and dispute.

Traditional photography captures moments but misses context. Measurements taken by hand are slow and may be questioned. Our approach combines 3D laser scanning with Matterport virtual tours to create comprehensive digital records — preserving the scene in immersive detail that multiple stakeholders can revisit remotely.

For fire damage specifically, time is critical. The scene may need to be made safe, cleared for investigation, or demolished. Our rapid-response documentation captures the evidence before it is lost — creating a permanent digital record that supports the claims process from initial assessment through to settlement and reinstatement.

All documentation is produced by a Chartered Architectural Technologist with professional indemnity insurance. We maintain GDPR-compliant data handling procedures, clear chain of custody documentation, and can provide expert witness statements when required. Our evidence is designed to withstand scrutiny from all parties.

Services

Documentation we provide

Fire Damage Documentation

Comprehensive 3D capture of fire-damaged properties before remediation or demolition begins

Flood & Water Damage

Record extent of water damage, affected areas, and building condition for claims assessment

Storm & Impact Damage

Document structural damage from storms, vehicle impact, subsidence, or other incidents

Theft & Break-In Records

Capture property condition and damage for burglary and vandalism claims

Reinstatement Measurement

Accurate measured surveys for calculating reinstatement costs and contractor pricing

Pre-Loss Documentation

Baseline records for high-value properties, commercial assets, and heritage buildings

Stakeholders

Who we work with

Insurance Companies

Independent, accurate documentation to support claims assessment, reduce disputes, and expedite settlements

Loss Adjusters

Comprehensive evidence packages including 3D tours, point clouds, and measured data for thorough assessment

Policyholders

Objective documentation protecting your interests and supporting fair claim settlement

Solicitors & Legal Teams

Admissible evidence with clear chain of custody for litigation and dispute resolution

Contractors & Rebuilders

Accurate as-built data and measurements for pricing remediation and reinstatement works

Forensic Investigators

Preserved digital scene documentation supporting cause and origin investigations

Deliverables

What you receive

Matterport 3D Tour

Immersive virtual walkthrough allowing stakeholders to explore the property remotely. Time-stamped, hosted securely, and shareable via controlled access links. Includes dollhouse view for overall context and measurement tools for basic dimensions.

Ideal for remote assessment by multiple parties

Laser Scan Point Cloud

High-density 3D point cloud capturing precise geometry of the property and damage. Millimetre-accurate measurements can be extracted for reinstatement costing. Permanent digital record preserved for future reference.

Ideal for accurate measurement and detailed analysis

Measured Drawings

CAD floor plans, elevations, and sections showing the property as documented. Clear annotation of damage areas, measurements for reinstatement, and areas for cost calculation. Provided in DWG/PDF formats.

Ideal for contractor pricing and claims quantification

Documentation Report

Summary report including methodology statement, equipment details, date/time stamps, and chain of custody information. Suitable for insurance claims and legal proceedings. Professional format with our MCIAT credentials.

Ideal for claims submission and evidence packages

Standards

Professional standards and compliance

GDPR Compliant

All data handling complies with UK GDPR. Secure storage, defined retention periods, controlled access, and Data Processing Agreements available for clients requiring formal documentation.

Professional Credentials

Documentation produced by a Chartered Architectural Technologist (MCIAT) with professional indemnity insurance. Calibrated equipment with current certificates. Methodology aligned with industry standards.

Evidence Standards

Chain of custody documentation, time-stamped records, and clear methodology statements. Our evidence is produced to standards suitable for legal proceedings and expert witness requirements.

FAQ

Frequently asked questions

How quickly can you respond to an insurance documentation request? +
We understand that insurance situations are time-sensitive. For urgent cases — particularly fire damage where the scene may be altered — we aim to respond within 24-48 hours. We maintain flexibility in our schedule to accommodate emergency documentation requirements. Contact us immediately if you have an urgent need.
Is your documentation accepted by insurance companies? +
Yes. Our documentation is produced by a Chartered Architectural Technologist (MCIAT) using professional-grade equipment with current calibration certificates. We provide clear methodology statements, chain of custody documentation, and reports suitable for insurance claims, legal proceedings, and dispute resolution. We work regularly with insurers and loss adjusters.
What does GDPR compliance mean for insurance documentation? +
We handle all data in compliance with UK GDPR requirements. This includes secure data storage, clear data processing agreements, defined retention periods, and appropriate access controls. For insurance documentation, we maintain strict confidentiality and only share data with authorised parties. We can provide Data Processing Agreements for clients who require them.
Can your documentation be used in court? +
Yes. Our documentation is produced to standards suitable for legal proceedings. We maintain detailed records of methodology, equipment calibration, and chain of custody. 3D scans and Matterport tours provide objective, time-stamped evidence that is difficult to dispute. We can provide expert witness statements if required.
What documentation do you provide for fire damage claims? +
For fire damage, we typically provide: Matterport 3D tour allowing remote walkthrough of the property; laser scan point cloud capturing precise geometry; measured floor plans and elevations; photographic documentation; and a summary report. This comprehensive package allows insurers, loss adjusters, and contractors to assess the property remotely and accurately price reinstatement works.
Do you work with loss adjusters? +
Yes, we work directly with loss adjusters, providing the independent documentation they need for claims assessment. Our reports are designed to support the adjustment process with clear, objective evidence. We can coordinate directly with appointed loss adjusters or work on instruction from insurers or policyholders.

Need insurance documentation?

Contact us for urgent fire damage documentation or to discuss your requirements. We respond quickly to time-sensitive requests.

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